Our COVID-19 Protocols (updated June 11, 2022)

The following are some changes that you may notice on your next visit:

OUR CLINIC AND STAFF

• Staff will continue to wear masks and any other necessary personal protective equipment
• Our staff will continue to be screened daily for COVID-19 symptoms

OUR PATIENTS

• We recommend that patients over 2 years of age continue to wear a mask for their appointments
  • Although the provincial mask mandate has ended, due the inability to socially distance within the exam rooms we strongly recommend that patients continue to wear a mask when visiting the clinic
• We are currently not accepting walk-ins, all patients must have a scheduled exam
• We ask that only the patient present for their exam, no guests or other family members are permitted to accompany you to your exam
  • Exceptions will be made for 1 guest in the following cases:
    • Minor patient under 18 years old
    • Patient does not speak English and required a translator
    • Patient requires a caregiver
• We ask that patients complete the required registration forms electronically and submit them prior to your exam
• We may ask you to wait outside the store until we can ensure proper social distancing in the clinic
• Verbal COVID screening prior to entering the clinic
• We will ask you to wash your hands upon entering the clinic
• Use contactless payment methods (credit, debit or e-transfer) when possible

CANCELLATION POLICY

Please note that we have a 24-hour cancellation policy. If you do not attend your appointment or cancel with fewer than 24-hours notice, you will be charged a fee of $85 for the missed appointment which will be billed directly to you via our online payment system. This “No-Show” fee is NOT reimbursable by your insurance company.

OFFICE POLICIES

For information on our appointment policies, please review this PDF, which outlines protocols for everyone’s safety.